Datasky's Training services have been developed in the knowledge that a successful ERP implementation requires a well designed comprehensive training programme synchronised with the projects roll out to include both Project Team and End User Training. The ultimate success of your project and the returns on invertment can only be realised by having well educated confident users.
As ERP Training has to be designed and delivered on a large scale over short timeframes across multiple sites it is necessary to deploy a blended combination of Traditional Train-the-Trainer instructor led training with self paced e-learning programmes. Our "roll based" delivery methods ensure that the training is specifically targeted towards similar groups of users whose learning experiences are enhanced by utilising process based training materials.
Education and Training - Services
Training Programme Management
ERP end user training has to be delivered on a large scale in a number of locations over a short time frame in parallel with the systems roll out. This take a specific type of Management and experience to understand the complexities involved and to determine accurate timescales and the most efficient delivery mechanisms.
Training Needs Assessment (TNA) The basis for a successful training programme is understanding the scope of the assignment and determining the subject matter and audience. Datasky's TNA will typically take around 7 to 10 days during which time we will fully scope the training requirements. We will look at the most suitable training method for each type of user (executive, technical, administrator) as well as the timing against the overall project plan. In addition we will go beyond the traditional "skills gap" analysis and review all areas of communication to support the project's Change Management programme.
Instructor Led Training (ILT) Datasky have the ability to deliver ILT
Training on your doorstep. Our instructors are extremely experienced and have frequently implemented the Oracle applications so are familiar with the products, functionality and processes. Whilst we normally deliver end user training as part of an extensive training programme we are also able to offer one off training courses and/or workshops to specific customer requirements. In all cases our training courses are full customised to reflect your Business processes. By providing training with relevant data elements, screenshots and terminology we ensure the best results. Most courses are around 2-3 days in duration and would normally take 2 days to prepare providing the business processes have been fully documented in advance.
Self-Paced Training
Self paced learning options are is normally utilised when a company has large numbers of users to train over dispersed locations. Datasky's customised recorded training programme utilises tools that provide a cost effective method of training users. Whether it is an upgrade of the current system or a brand new implementation the self paced training can be deployed rapidly and cost effectively.
Customised "Self-Paced" learning is ideal when:
the training audience is geographically dispersed
the topic has a broad audience difficult to schedule in classroom environments
the subject matter requires timely updates
the audience has easy access to the internet or company intranet
the scope of the subject matter can be broken down to small independent modules
Train- the-Trainer Programmes
This is the most difficult area of training to complete for an organisation. It generally puts great pressure on the selected trainers asked to train their peers, managers and colleagues. The trainiers will be expected to understand a great deal more about the application than their interest lies and the pressure of not knowing answers to questions creates a nervous feeling in the training environment often leading to a loss of credibility. Datasky fully comprehens the benefits and pitfalls of this approach and will assist in a number of ways to counter any negativity and ensure the best results are achieved. Our Trainers are able to provide:-
Provision of instruction on modular interaction to the group so that the trainers can gain a greater understanding of impact on others within the organisation. This enables the trainers to be more informed and knowledgeable about the wider implications of the systems.
Training and presentation skills training to the trainers to ensure that classroom management becomes natural and the trainer is less intimidated in the educational arena.
Our trainers can continue to act in a support capacity. This can be key when the delivery commences as the first few sessions are the most daunting and support and assistance is critical for the trainers in the class. This also allows our trainers to be able to step in at short notice if illness occurs to help maintain a training programme schedule.
TrainerPlus Support Solution
Datasky's TrainerPlusis designed for companies that already have the Training Management processes and resources in place but feel that they would benefit from additional support offered to the onsite trainer provided to deliver the courses. With TrainerPlusyour onsiteprogrammewiill benefit from having the support of Datasky's full range of Quality Assurance and Business Change services. This includes the ability to record and monitor any modifications to the courseware and to measure the effectiveness of the courses being delivered so that the success of the training can be measured. TrainerPlus will also include :-
Issue reporting
Course Evaluations
Train-the-Trainer validation
Back up Trainers
Courseware development
Datasky has extensive experience of developing Oracle e-business suite training materials. Utilising a combination of business process documents and/or development tools, such as Oracle Tutor or Knowledge Solutions, we can rapid develop process based courseware material. We define the content of each course and develop appropriate materials based on current business processes and roles. The Courseware is supported by comprehensive exercises and evaluations to ensure the delegates have understood the processes and are able to apply them appropriately.
Live e-Learning
Datasky does not offer an e-learning platform but has extensive experience working with Oracle's I-Learning tools and other leading providers of live learning tools such as Webex, Learnframe and InterWise.
Multi-Language Training and end user Programmes
Datasky has extensive experience Managing and delivering multi-national Training Programmes. Our Programmes have been Managed and delivered by multinational Oracle Trainers with local language capability and experiences. The process based Training Materials have either been translated or developed from scratch and are delivered in the local language. We have delivered this end user training both on site and online and our capabilities range from a one off end user training course to a full Multinational Training Programme roll out delivered across UK, Europe, Asia Pac and the States.
User error is the number one cause of systems downtime
Untrained users require 3 to 6 times more support than trained users
Untrained users take up to 22 hours to achieve the same skill level that a trained user achieves in 5 hours
